Office Policies

Fondren Orthopedic Group

Cashless Payment Policy

Fondren Orthopedic Group will transition to a cashless payment process at all clinic locations.

As part of this change:

• Cash and check payments will no longer be accepted in our offices.
• We will continue to accept credit cards, debit cards, HSA/FSA cards, and other approved electronic payment methods.
• Payments may also be made securely through our patient portal or by phone.

This change is intended to create a faster, safer, and more efficient payment experience for all patients.

If you have any questions about these policy updates or your financial responsibility, our team is happy to assist you.

Thank you for choosing Fondren Orthopedic Group for your care. We appreciate your trust and look forward to serving you.

Card on File Policy

Eligible patients will be asked to maintain a valid credit card, debit card, HSA, or FSA card on file as part of our registration and financial clearance process.

Our Credit Card on File Program helps simplify the payment process, reduce billing delays, and improve your check-in and check-out experience.

Here’s how it works:

• Your insurance will always be billed first for covered services.
• After your insurance has processed your claim, you will receive advance notice of any remaining patient responsibility, such as deductibles, coinsurance, copayments, or non-covered services.
• Unless you contact us with questions or to dispute the balance, the authorized amount may be charged to your card on file in accordance with your signed Credit Card on File Authorization. You will receive advance notice before any payment is processed.
• Your payment information is securely stored using encrypted, PCI-compliant payment technology. Fondren Orthopedic Group does not store your full credit or debit card information.

Please note that keeping a card on file does not affect your right to ask questions about your bill, dispute a charge, or appeal your insurance company’s payment determination.

No-Show & Late Cancellation Policy

To help improve appointment availability for all patients, Fondren Orthopedic Group will also implement a No-Show and Late Cancellation Policy.

Please notify our office at least one business day in advance if you need to cancel or reschedule your appointment.  Please notify us at least 72 hours in advance if you need to cancel or reschedule your surgery or procedure.

Patients who do not arrive for their scheduled appointment or cancel without sufficient notice may be assessed a No-Show or Late Cancellation Fee, unless prohibited by law, payer guidelines, or an approved exception.

We understand that emergencies and unexpected situations occur. If you are unable to keep your appointment due to unforeseen circumstances, please contact our office as soon as possible so we can review your situation.